Missed, overflow, and after-hours callsMissed, overflow, and after-hours coverage for the trades

The AI receptionist built around your shop's rules.

Front-desk coverage for missed and after-hours calls that follows your services, area, schedule, and booking rules.BookedOnCall gives your shop dependable front-desk call coverage for missed, overflow, and after-hours calls. It asks trade-specific questions, then checks your services, area, hours, and schedule before it books approved work or sends a clear handoff.

Start setup Try the live demo

Keep your current business number

Your rules control every next step

Review the call flow before forwarding

Covers missed, overflow, and after-hours calls

Asks trade-specific questions, one at a time

Offers a time only when your rules and schedule allow

Sends a clear summary and next action

How it works

Every answered call should become usable work.

The caller gets a capable response. Your rules decide what can happen. Your team gets the context to act without replaying the whole conversation.

See the product page

Step 1

Answer when the team cannot

Cover missed, overflow, and after-hours calls while the team is driving, on a job, or already helping another customer.

Step 2

Qualify the real request

Confirm the caller, service address, symptoms, urgency, and timing, including corrections and the trade-specific details your team needs.

Step 3

Complete the right next step

Book only after the service, area, rules, and current schedule all agree. Everything else becomes a clear owner-review request, urgent alert, service-area review, or callback instead of a false promise.

Setup path

Configure the shop once. Let every call use the same rules.

Select services, coverage, hours, what callers may hear about pricing, urgent-call rules, which jobs may book, schedule, notifications, and forwarding. Then hear the flow before a customer does.

Services and coverage

Select the work you offer, unsupported jobs, service area, hours, and after-hours rules.

Call decisions

Choose which jobs may book, which need owner review, what callers may hear about pricing, how urgent calls escalate, and what happens when the assistant is unsure.

Schedule and notifications

Connect the calendar or job tool you use and choose where summaries, alerts, and follow-up should go.

Review and forwarding

Place a setup review call, refine anything that sounds wrong, then turn on the forwarding path you want.

Configure your call flow

After the call

Know what happened and what needs to happen next.

Each handled call becomes a structured owner record: the job, urgency, decision, supporting rule, and exact next action.

Example summary

Caller: Caller name captured

Callback: Verified callback number

Address: Service area checked

Issue: AC blowing warm air

Next step:Confirm tomorrow's booking request; review same-day availability

Call summary

Caller, address, service need, urgency, timing, and corrections in one scannable record.

Decision and reason

What was booked, requested, escalated, or deferred, plus the rule and current check behind that decision.

Exact next action

Who should follow up, how quickly, and what the owner needs to confirm before the customer hears more.

What decides the next step

BookedOnCall does not force every caller into a booking. It checks a few practical rules first.

Within your service area

Fits the kind of work you want booked

Matches an available slot on the connected schedule

How it gets back to you

The result can come back as a clear callback request, a booking path, or an urgent follow-up with enough context to act fast.

Email summaryCustomer callback receiptJobber or calendar workflow

Callback request

Booking request

Urgent flag

Why shops trust it

Trust comes from what the assistant does, not how clever it sounds.

The assistant uses the services, area, schedule, prices, and escalation rules the shop approved. When a call falls outside those rules, it sends the details to a person instead of guessing.

Read the founder story

Built for owner-operators

Start with the call coverage a one-person shop needs, then add rules and volume without rebuilding the workflow.

Built around field reality

It's built around what actually happens in the trades: the phone rings while you're driving, quoting, or already on a job.

Rules before promises

A caller hears booked, priced, covered, or dispatched only when the shop's rules and a current business or calendar check support it.

Review before forwarding

Hear the exact greeting and call flow, adjust it, and approve the setup before customer calls reach the assistant.

Why the phone matters

High-intent work still starts with a call.

Independent benchmarks show why answer rate, call quality, and staffing cost belong in the buying decision.

54% said they would not leave a voicemail

In Moneypenny's 2023 Censuswide survey of UK and US consumers, over half said they would not leave a voicemail when calling a business.

Source: Moneypenny / Censuswide

46% of home-services phone leads converted on the call

Invoca's 2025 home-services benchmark reports that 37% of digital-marketing calls were leads and 46% of those leads converted during the call.

Source: Invoca Home Services Call Conversion Benchmarks

$18.27/hour median receptionist wage

The U.S. Bureau of Labor Statistics reported a median hourly wage of $18.27 for receptionists and information clerks in May 2025.

Source: U.S. Bureau of Labor Statistics

Industries

One call platform, tuned to eight different trades.

The workflow changes with the trade: safety questions for electrical, route fit for landscaping, measurement for flooring, and urgency for HVAC, plumbing, and roofing.

Plumbers

Handle leak, drain, and water-heater calls without sending customers to voicemail.

See this trade

HVAC

Qualify no-cool, no-heat, tune-up, and diagnostic calls with HVAC-specific questions and urgency rules.

See this trade

Electricians

Qualify electrical jobs clearly and send risky or unusual work back to your team.

See this trade

Painters

Handle estimate requests and painting inquiries while you're on site or in the middle of a project.

See this trade

Flooring

Capture flooring installs, replacements, and repair requests with a more professional first response.

See this trade

Landscapers

Handle maintenance, cleanup, irrigation, and project calls without missing new business.

See this trade

Roofers

Capture roof leak, storm-damage, repair, replacement, and inspection calls with a clearer first response.

See this trade

General Home Services

Triage handyman, repair, install, and punch-list calls by scope, license needs, urgency, and job fit.

See this trade

Browse all industries

Integrations

Keep the schedule and follow-up tools your shop already uses.

Connect Jobber or Google Calendar for supported scheduling, then send owner summaries by email and consented callback-request receipts by Text / SMS. QuickBooks, Housecall Pro, and ServiceTitan remain clearly labeled roadmap integrations.

See all integrations

Setup review

Jobber

Connect Jobber during setup so BookedOnCall can fit the scheduling process you already use.

See setup requirements

Setup review

Google Calendar

Connect Google Calendar so BookedOnCall can check availability before offering supported appointment paths.

See setup requirements

Setup review

Email summaries

Send call summaries and next steps to the inbox you already check after each handled call.

See setup requirements

Setup review

Text / SMS

Send a consented text confirming that a callback request was received for office review.

See setup requirements

Planned

QuickBooks

Planned, not currently available: use QuickBooks customer context to improve office follow-up without letting accounting data control the call.

See the roadmap plan

Planned

Housecall Pro

Planned, not currently available: connect BookedOnCall intake and handoffs with the Housecall Pro workflow a shop already uses.

See the roadmap plan

Planned

ServiceTitan

Planned, not currently available: connect BookedOnCall intake with ServiceTitan CSR, capacity, approval, and dispatch workflows.

See the roadmap plan

Resources

Hear the calls, inspect the outcomes, then decide.

Review full trade-specific calls and owner summaries, explore the sample-shop demo workspace, then compare pricing and alternatives with the actual workflow in view.

Explore the call experience

Choose from eight sample shops, try a browser voice call, and see how BookedOnCall handles a realistic trades request.

Review example outcomes

See one best call example for each supported trade, from urgent HVAC and roofing handoffs to plumbing booking, painting estimates, flooring measurement, landscaping route review, and small-job triage.

Compare with voicemail

See what changes when callers get a real first response instead of a voicemail box.

Compare answering options

Compare the tradeoffs on cost, control, and call quality before you choose a coverage model.

Pricing

Straightforward monthly pricing.

Choose the plan that fits, start setup online, and review the call flow before forwarding customer calls.

Starter

$299/mo

For owner-operators and small shops that want the complete BookedOnCall service with a polished standard voice, greeting, and caller experience.

200 included minutes, then $0.75/minute.

Complete trades-focused call answering and lead intake
Your services, area, hours, urgency, pricing, owner-review, and appointment rules
Callbacks, booking requests, or confirmed bookings when your setup and connected schedule allow them

Request Starter setup

Pro

$499/mo

For busier shops that want more included minutes and a caller experience tailored to their business, while keeping the same complete call handling as Starter.

500 included minutes, then $0.75/minute.

Everything in Starter
More included coverage for after-hours, overflow, and higher call volume
Choose the voice callers hear

Request Pro setup

FAQ

Straight answers to the main buying questions.

What is the difference between Starter and Pro?

Both plans include the complete call-handling service: trades-focused intake, your shop's rules, booking or callback paths when those rules allow them, integrations, consented text receipts, and a complete owner summary. Starter uses BookedOnCall's polished standard caller experience. Pro adds 300 more included minutes plus a chosen voice, custom assistant name, greeting, call opening, call style, and appointment-review wording.

Which plan should I start with?

Choose Starter when 200 included minutes and BookedOnCall's standard caller experience fit your shop. Choose Pro when you expect more call volume or want the assistant's voice, name, greeting, opening, and appointment-review wording tailored to your business. Neither plan cuts back the core intake, safety checks, shop rules, integrations, or call summaries.

Does BookedOnCall always book appointments automatically?

No. BookedOnCall confirms an appointment only when the service is bookable, the address is covered, direct booking is enabled, the schedule returns a current opening, and the call fits your rules. Otherwise it creates an owner-review request or callback with the details already captured.

Which tools can BookedOnCall work with?

During setup, BookedOnCall can connect Jobber, Google Calendar, email summaries, and consented callback-request receipts by text for office review, not an appointment confirmation. QuickBooks, Housecall Pro, and ServiceTitan are planned integrations and are clearly labeled because they are not currently live self-serve connections.

Read the full FAQ

Ready to build the call flow for your shop?

Choose your trade, configure the rules, and hear a review call before customer calls are forwarded.

Start setup Try the live demo

You bring the basics

Trade, service area, hours, call types, and the best phone path.

Rules get reviewed

Booking, pricing, urgency, and owner-review rules are checked before callers rely on them.

Callers hear it after review

Place a setup review call before missed or overflow calls forward to BookedOnCall.