Call Handling Notice

When you call a business that uses BookedOnCall, you may speak with an AI-assisted voice assistant instead of a human receptionist. The assistant may ask for your name, callback number, address, service need, urgency, preferred timing, and other details the business has configured for its call flow.

Depending on the business's setup, the assistant may help request a callback, offer available appointment paths, route urgent items for owner review, or summarize the call for the business.

If a caller prefers not to continue with the assistant, the business may configure BookedOnCall to take a message, request an owner callback, or route the caller to another contact path selected by the business.

Calls may be monitored, recorded, transcribed, summarized, analyzed, or stored where enabled or where needed to provide, secure, support, troubleshoot, or improve the service. Call details may be shared with the business you contacted so it can follow up, schedule work, review quality, or handle support.

If a call announcement or other notice says the call may be recorded or transcribed, continuing the call after that notice may be treated as consent where permitted by law. Some states, customers, or call flows may require stricter consent before recording or transcription can continue.

If you do not want to continue with an AI-assisted, recorded, or transcribed call, you may hang up and contact the business through another path it provides. The business controls its own notices, consent requirements, fallback process, and customer follow-up.

An appointment time, service window, price range, or next step discussed during a call may require owner confirmation, calendar review, payment review, or additional business approval. The business remains responsible for final dispatch, pricing, work acceptance, service-area decisions, customer communications, and any changes to appointments or jobs.

BookedOnCall is not a 911 service, emergency dispatch service, safety hotline, medical service, alarm system, or life-safety system. For emergencies, active hazards, gas leaks, fire, medical issues, violence, or situations requiring immediate help, call emergency services or the appropriate emergency number directly.

BookedOnCall handles information according to the Privacy Policy. If you are a caller for a business that uses BookedOnCall, that business usually controls the call workflow and may be the best first contact for service questions, appointment issues, pricing, notices, and privacy requests tied to that business.

Questions about this notice can be sent to bookedoncall@bookedoncall.com.