Integration

BookedOnCall + Text / SMS

Send a consented callback-request receipt after the call so the customer knows the office received it without mistaking it for an appointment confirmation.

What changes when Text / SMS is turned on

After the callback request is saved, send one receipt to the number the caller authorized.
The text says the request is for office review and is not an appointment confirmation.
STOP and HELP remain part of the configured path; texting stays off until consent and sender setup are ready.

Outcome 1

Customers who opt in can receive a clear callback-request receipt.

Outcome 2

Your team still gets the full owner summary; the customer text stays short and limited to the receipt.

Outcome 3

Messaging supports the handoff without turning the job into a separate text conversation.

Need customer texting in the flow?

Use Text / SMS for consented callback-request receipts while your team keeps control of the next step.

You bring the basics

Trade, service area, hours, call types, and the best phone path.

Rules get reviewed

Booking, pricing, urgency, and owner-review rules are checked before callers rely on them.

Callers hear it after review

Place a setup review call before missed or overflow calls forward to BookedOnCall.