SMS Terms

BookedOnCall's SMS offering is one immediate callback-request receipt. When customer texting is enabled for the business, the receipt may be sent only after the caller authorizes that text during the call and the callback request has been saved for office review.

The receipt does not confirm an appointment, quote a final price, promise dispatch, or mean the business has accepted the job. Appointment confirmations, reminders, follow-up campaigns, re-engagement, and marketing texts are not enabled in this SMS offering. Before BookedOnCall offers a materially different message type, it will apply the terms, consent, opt-out, and timing requirements appropriate to that message.

The enabled receipt says: "BookedOnCall: We received your callback request for office review. This is not an appointment confirmation. Reply STOP to opt out or HELP for help."

BookedOnCall is not designed to send spam, deceptive messages, or unrelated marketing blasts through customer accounts. A business may not use BookedOnCall to turn this receipt into another message type without BookedOnCall making that message type available and applying the consent and controls it requires.

When you authorize the receipt during the call, you authorize the applicable sender to send that receipt to the callback number you provided using automated or non-automated technology. This SMS offering does not include marketing texts. Consent to receive any future marketing texts would require a separate opt-in where required by law and would not be a condition of purchase.

Businesses that use BookedOnCall are responsible for collecting and documenting the consent required to send the receipt to the caller's authorized callback number and for honoring opt-out and revocation requests. Any additional recipient category or message type requires the consent and notices applicable to that use.

Reply STOP to stop BookedOnCall texts from that sender number. Other clear opt-out words or requests may also revoke consent where required by law. After you opt out, you may receive one final text confirming the opt-out. Reply HELP for help. You may also contact bookedoncall@bookedoncall.com.

Opt-out requests should be honored as soon as reasonably practicable and, where the TCPA applies, no later than ten business days after receipt. Opting out of texts from one sender number may not stop calls, email, legally required notices, or messages from a separate sender number.

This SMS offering sends at most one callback-request receipt for the request you authorized, plus any carrier-supported HELP or opt-out response. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

Delivery is not guaranteed. Messages may be delayed or blocked by carriers, filtering systems, device settings, incorrect numbers, outages, or other conditions outside BookedOnCall's control.

We handle information related to SMS according to the Privacy Policy. We do not sell SMS opt-in information for money or disclose it to unrelated third parties for their own independent marketing use.

We may update these SMS Terms from time to time. The "Last updated" date above reflects the latest revision. Continued use of SMS after changes become effective means you accept the updated terms.