FAQ
These answers explain how BookedOnCall works for pricing, setup, scheduling, and follow-up.
Both plans include the complete call-handling service: trades-focused intake, your shop's rules, booking or callback paths when those rules allow them, integrations, consented text receipts, and a complete owner summary. Starter uses BookedOnCall's polished standard caller experience. Pro adds 300 more included minutes plus a chosen voice, custom assistant name, greeting, call opening, call style, and appointment-review wording.
Choose Starter when 200 included minutes and BookedOnCall's standard caller experience fit your shop. Choose Pro when you expect more call volume or want the assistant's voice, name, greeting, opening, and appointment-review wording tailored to your business. Neither plan cuts back the core intake, safety checks, shop rules, integrations, or call summaries.
No. BookedOnCall confirms an appointment only when the service is bookable, the address is covered, direct booking is enabled, the schedule returns a current opening, and the call fits your rules. Otherwise it creates an owner-review request or callback with the details already captured.
During setup, BookedOnCall can connect Jobber, Google Calendar, email summaries, and consented callback-request receipts by text for office review, not an appointment confirmation. QuickBooks, Housecall Pro, and ServiceTitan are planned integrations and are clearly labeled because they are not currently live self-serve connections.
BookedOnCall can still collect the customer details and send the call back to you for review instead of forcing a booking.
Start setup online, choose a plan, enter the services and rules for your shop, and review the call flow before forwarding callers. The setup checklist then walks through account access, checkout, app setup, and connection steps.
Plans include a monthly minute allowance. Extra minutes are billed at the published per-minute rate for your plan. If you keep running well past the included minutes, we'll usually recommend the next tier instead of leaving you on the wrong plan.
The basic path is designed for about 15 focused minutes when your services, service area, hours, call-forwarding choice, calendar, alerts, and plan are ready. You can hear a review call immediately, then refine advanced rules before forwarding customer calls.
BookedOnCall can flag calls that sound urgent based on what the caller describes, like a burst pipe or no heat in winter. It can mark those calls for fast follow-up, but it doesn't replace your own emergency protocols.
No. You keep the business number customers already know. Forward missed, overflow, after-hours, or all calls to the BookedOnCall number assigned to your business, then change the forwarding rule whenever you want.
BookedOnCall starts in English by default so it doesn't switch languages by accident. If a caller clearly asks to continue in another supported language, the assistant can switch and keep the call moving. English is still the primary default today.
Yes. Choose from eight fictional sample shops, try a browser voice call, or read a complete call and owner summary for each supported trade. Public demos use fictional details and cannot change a real calendar, send a customer text, or create a real appointment.
Standard public plans are monthly. You review plan, usage, renewal, cancellation, and electronic-agreement terms during setup before you start.
BookedOnCall is an AI receptionist focused on incoming trades calls. Virtual receptionist can describe either a human answering service or an AI service. BookedOnCall uses your reviewed business rules to ask trade-specific questions, complete allowed scheduling or booking steps, and send a structured handoff. A human service is a better fit when you need broad office judgment or work outside a defined call flow.
The assistant collects the caller's name, callback number, service address, and a description of the work needed. Depending on your setup, it can also ask about urgency, property type, and preferred scheduling windows.
Read example calls, review pricing, and start setup when you're ready.
You bring the basics
Trade, service area, hours, call types, and the best phone path.
Rules get reviewed
Booking, pricing, urgency, and owner-review rules are checked before callers rely on them.
Callers hear it after review
Place a setup review call before missed or overflow calls forward to BookedOnCall.