FAQ
These answers explain how BookedOnCall works for pricing, setup, scheduling, and follow-up.
Both plans include the complete call-handling service: trades-focused intake, your shop's rules, booking or callback paths when those rules allow them, launch connections, consented callback-request text receipts, and a complete owner summary. Starter uses BookedOnCall's polished standard caller experience. Pro adds 300 more included minutes plus a custom assistant name, opening style, call style, and appointment-review wording.
Choose Starter when 200 included minutes and BookedOnCall's standard caller experience fit your shop. Choose Pro when you expect more call volume or want the assistant's name, opening style, call style, and appointment-review wording tailored to your business. Neither plan cuts back the core intake, safety checks, shop rules, launch connections, or call summaries.
BookedOnCall can confirm an appointment when the shop has connected a supported calendar and its scheduling rules allow that exact time. Otherwise, it captures the requested time and sends the shop a complete booking request or callback instead of making a promise it cannot keep.
Jobber, Google Calendar, email summaries, and consented callback-request text receipts are included at launch. QuickBooks, Housecall Pro, and ServiceTitan are coming soon.
BookedOnCall can still collect the customer details and send the call back to you for review instead of forcing a booking.
Request setup online and tell us about your shop, call coverage, and preferred plan. We will follow up with the right setup path and send you into the secure app when your account is ready.
Plans include a monthly minute allowance. Extra minutes are billed at the published per-minute rate for your plan. If you keep running well past the included minutes, we'll usually recommend the next tier instead of leaving you on the wrong plan.
Setup is designed to stay focused when your services, coverage, hours, call-forwarding choice, and plan are ready. You place a private test call and make any changes before customer calls are forwarded.
BookedOnCall can flag calls that sound urgent based on what the caller describes, like a burst pipe or no heat in winter. It can mark those calls for fast follow-up, but it doesn't replace your own emergency protocols.
No. You keep the business number customers already know. Forward missed, overflow, after-hours, or all calls to the BookedOnCall number assigned to your business, then change the forwarding rule whenever you want.
At launch, BookedOnCall handles calls in English. The assistant stays in English throughout the call so it follows your shop's call flow consistently.
Yes. Choose from eight fictional sample shops and read a complete call and owner summary for each supported trade. The public demo uses fictional details and cannot change a real calendar, send a customer text, or create a real appointment.
Standard public plans are monthly. You review plan, usage, renewal, cancellation, and electronic-agreement terms during setup before you start.
BookedOnCall is an AI receptionist focused on incoming trades calls. Virtual receptionist can describe either a human answering service or an AI service. BookedOnCall uses your shop's rules to ask trade-specific questions, prepare booking requests or callbacks, and send a structured handoff. A human service is a better fit when you need broad office judgment or work outside a defined call flow.
The assistant collects the caller's name, callback number, service address, and a description of the work needed. Depending on your setup, it can also ask about urgency, property type, and preferred scheduling windows.
Read example calls, review pricing, and start setup when you're ready.
Tell us how your shop works
Your trade, service area, hours, common calls, and the best way to reach your team.
We shape the call flow
Your booking, pricing, urgency, and follow-up preferences become the assistant's playbook.
Hear it before customers do
Place a test call, make any changes, and then start forwarding missed or overflow calls.